Wednesday, June 14, 2006

# 158 WHO DONE IT?

I hate the way everything at my local bank is being dispersed to call centres in distant locations. More on that in my next post. But in the meantime, I think Hub makes a very good point.

He reminded me the other day that not too many years ago our local bank had 12 employees and one janitor. So if any internal fraud or theft occurred, there were only 13 suspects. No more.

Now with links to call-centers for every aspect of banking, so many people are wandering around shuffling through bank files all day and all night that one might as well not even lock the doors or secure the vault. Bank managers have no idea how many ‘cyber-field staff’ are rifling through bank files. And those that do, leave no footprints, finger prints, or physical evidence. Thieves no longer need to get to the cash, all they need to get to is the information. And so, if fraud or theft occurs, even in a small-town bank, there are more suspects than the small group of local employees. In fact, there are more suspects than one could ever count. And with call-centre staff-rotations being what they are (swift and often), many that should be on the suspect list would be lost in the shuffle.

Yet I still see the bank manager locking the door and checking it twice.

2 Comments:

Anonymous Esther said...

Oh, man. You have hit on one of my own pet peeves. Banks. You are so right, it is so scary how many invisible people have access to our personal information, not just banks, but hospitals, credit card companies, grocery stores, employers, etc. Add to that all the surveillance cameras you see everywhere all of the time.

8:58 AM  
Blogger Roberta said...

Hi esther, it does make one question the security of information, doesn't it?

4:31 PM  

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